Brocade Service & Support
Brocade have engineers located around Australia and New Zealand with a range of IP & Data skills training and experience. The Brocade team and network of more than 60 partners gives access to more than 250 trained engineers capable of performing a variety of tasks to support the Brocade IP product range.
VoIP offices are the major stocking locations in the major capital cities of Australia, Sydney, Brisbane, Melbourne, Canberra, Perth and Adelaide. Wellington, Auckland and Christchurch are the major stocking locations in New Zealand. In addition, Brocade have an extensive Support Partner Network that provides Australia and New Zealand coverage for stocking, support and maintenance to meet local customer requirements.
Regional Support Coverage:
New South Wales & Australian Capital Territory
- Far North Coast - Ballina
- Mid North Coast - Coffs Harbour
- North Coast - Port Macquarie
- Hunter – Newcastle
- Illawarra – Wollongong
- ACT & South East – Canberra
- Northern Tablelands – Tamworth
- North West – Dubbo
- Central West – Bathurst & Orange
- Murrumbidgee – Wagga & Griffith
- Murray Border – Albury & Swan Hill
- South West – Mildura
- Far West – Broken Hill
- Sydney, Central Coast, Blue Mountains & Southern Highlands – Sydney
Queensland
- Far North – Cairns
- North Central – Townsville
- Western – Mt Isa
- Central West – Longreach
- Central – Emerald
- Whitsundays – Cannonvale
- Sugar Cane Coast – Mackay
- Fitzroy – Rockhampton
- Wide Bay – Bundaberg
- South West – Roma
- Darling Downs – Toowoomba
- Torres Strait – Thursday Island
- Brisbane, Sunshine Coast & Gold Coast – Brisbane
Victoria
- South East – Bairnsdale
- North East – Albury/Wodonga
- North West – Mildura & Swan Hill
- West – Horsham
- South West – Warrnambool
- Melbourne & Surrounding Districts – Melbourne
South Australia
- South East – Mount Gambier
- Riverland – Mildura
- Eyre Peninsula – Whyalla
- Adelaide & Surrounding Districts – Adelaide
Western Australia
- South East – Esperance
- South – Albany
- South West – Bunbury
- Goldfields - Kalgoorlie
- Mid West – Geraldton
- Gascoyne – Carnarvon
- Pilbara – Karratha, Port Hedland
- Kimberley – Broome
- Perth & Surrounding Districts – Perth
Northern Territory
- Darwin & Surrounding Districts
- Alice Springs
Tasmania
- South – Hobart
- North – Launceston & Burnie
Brocade Support Programs
A comprehensive program of IP support is available throughout Australia & New Zealand.
Brocade Hardware & On-Site Support
IP hardware and on-site engineer support is available in Australia & New Zealand with a range of service levels. You can choose the service level that best suits your business.
|
Brocade Part Code |
Description |
|
AUS-PE-01* |
24 hours, 7 days, 2 hours response, onsite engineer with parts. |
|
AUS-PE-02* |
24 hours, 7 days, 4 hours response, onsite engineer with parts. |
|
AUS-PE-03 |
12 hours (7am – 7pm), 7 days, 4 hours response, onsite engineer with parts. |
|
AUS-PE-04 |
8 hours (9am – 5pm), 5 days, 4 hours response, onsite engineer with parts. |
|
AUS-PO-01 |
24 hours, 7 days, 2x hours response, parts only. |
|
AUS-PO-02 |
24 hours, 7 days, 4 hours response, parts only. |
|
AUS-PO-03 |
12 hours (7am – 7pm), 7 days, 4 hours response, parts only. |
|
AUS-PO-04 |
8 hours (9am – 5pm), 5 days, 4 hours response, parts only. |
|
AUS-PE-05 |
Next Business Day, onsite engineer with parts. |
|
AUS-PO-05 |
Next Business Day, parts only. |
*Verify availability in your area.